Terms & Conditions

Welcome to Nivok Superspeciality Hospital (“Hospital”, “We”, “Us”, “Our”). By accessing our website (https://nivokhospital.com/) or availing any of our services, you agree to comply with the following Terms & Conditions. If you do not agree, please refrain from using our services.

By accessing our website or using our medical services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Nivok Superspeciality Hospital provides, but is not limited to:

• Outpatient & inpatient care
• Emergency medical services
• Diagnostic and laboratory services
• Surgical and non-surgical treatments
• Preventive healthcare services

All services are delivered in accordance with standard medical practices and applicable Indian laws.

While we strive to provide the highest standard of care:

• Medical outcomes cannot be guaranteed
• Results may vary depending on patient condition, response to treatment, and other factors

Patients and attendants agree to:

• Provide accurate and complete medical history
• Follow doctor’s advice and treatment plans
• Provide valid identification and contact details
• Respect hospital staff and policies

Failure to comply may affect treatment outcomes.

• Informed consent is mandatory before any procedure or treatment
• For minors, consent must be provided by a parent or legal guardian
• In emergencies, treatment may be initiated as per medical judgment

• Appointments can be booked online, via phone, or in person
• Patients are advised to arrive on time
• Delays may lead to rescheduling
• Cancellation should be informed in advance (preferably 24 hours)

• All services are chargeable as per hospital tariff
• Bills may include consultation, diagnostics, procedures, medications, and other charges
• Payments can be made via cash, card, UPI, or insurance (if applicable)
• Refunds (if applicable) will be processed as per hospital policy

• Insurance approvals are subject to policy terms and insurer decisions
• The hospital is not responsible for claim rejections or delays
• Certain services (labs, pharmacy, etc.) may be operated by third parties

• Patient information is kept confidential and used only for medical and administrative purposes
• Data is handled in accordance with applicable data protection laws
• Please refer to our Privacy Policy for detailed information

• Visiting hours must be followed as prescribed by the hospital
• Visitors must maintain hygiene, discipline, and decorum
• Entry restrictions may apply in critical care areas

• Smoking, alcohol, and illegal activities are strictly prohibited
• Any damage to hospital property will result in liability
• Security protocols must be followed at all times

• Emergency services are provided to the best of our ability
• Delays due to external factors (traffic, patient condition, etc.) are beyond hospital control

Nivok Superspeciality Hospital shall not be liable for:

• Complications arising from patient’s pre-existing conditions
• Non-compliance with medical advice
• Delays due to circumstances beyond control
• Third-party service issues

All website content including text, images, and logos are the property of Nivok Superspeciality Hospital. Unauthorized use is prohibited.

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of services implies acceptance of the updated terms.

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh.

• Email: info@nivokhospitals.com
• Phone: +91-7830300210, +91-7830300211, +91-7830300212
• Address: Delhi - Meerut Rd, Opposite Metro Pillar No. 1020, Modinagar, Ghaziabad, Uttar-Pradesh 201204