Privacy Policy

At Nivok Super Speciality Hospital (“we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website https://nivokhospital.com/ or avail our healthcare services.

By using our website or services, you agree to the terms of this Privacy Policy.

This policy applies to:

• Patients and their attendants
• Website visitors and online users
• Individuals making enquiries or booking appointments
• Job applicants and staff interactions
• Any person interacting with our hospital services (online or offline)

We may collect the following types of information:

a. Personal Information

• Name, age, gender
• Contact details (phone number, email, address)
• Identification details (if required)

b. Medical Information (Sensitive Data)

• Medical history, diagnosis, reports
• Treatment details and prescriptions
• Test results and health records

c. Technical Information

• IP address, browser type
• Device information
• Website usage data (cookies, analytics)

We use your data for purposes including:

• Providing medical diagnosis, treatment, and care
• Appointment scheduling and patient communication
• Billing, insurance, and payment processing
• Improving hospital services and patient experience
• Legal and regulatory compliance
• Health awareness and communication (only with consent)

We process your data in accordance with:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Applicable healthcare and medical ethics guidelines

We may share your information only when necessary:

• With doctors, medical staff, and diagnostic labs
• With insurance companies/TPAs for claim processing
• With service providers (IT, payment gateways) under confidentiality
• With government or legal authorities when required by law

We do not sell or rent your personal data.

• Your data is stored securely using appropriate technical and organizational measures
• We retain data only as long as necessary for treatment, legal, or operational purposes
• Data is securely deleted or anonymized when no longer required

We implement strict safeguards including:

• Secure servers and encryption practices
• Restricted access to authorized personnel only
• Regular monitoring and security updates

Despite best efforts, no system is 100% secure; however, we strive to protect your data to the highest standards.

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Personalize content

You can control cookie preferences through your browser settings.

You have the right to:

• Access your personal data
• Request correction or updates
• Withdraw consent (where applicable)
• Request deletion (subject to legal obligations)

To exercise these rights, contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

We collect data of minors only with consent from parents or legal guardians and use it strictly for medical purposes.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

For any privacy-related concerns or queries, please contact:

Nivok Super Speciality Hospital
🌐 Website: https://nivokhospital.com/
📧 Email: info@nivokhospitals.com
📞 Phone: +91-7830300210, +91-7830300211, +91-7830300212

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.